Introduction

At Magic Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website, services, and communications.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

Scope of the Policy

This policy applies to:

  • Visitors to our website.
  • Customers using our services.
  • Any individuals who interact with our business online or offline.

It does not apply to third-party services or websites that are linked from our platform. We encourage you to review the privacy policies of external websites before sharing your data with them.

Information We Collect

We collect different types of information to enhance our services and user experience.

1. Personal Information

This includes but is not limited to:

  • Full Name
  • Email Address
  • Contact Number
  • Billing Information
  • Company Name (if applicable)

2. Non-Personal Information

We may also collect non-personal information automatically when you use our website, including:

  • IP Address
  • Browser Type & Version
  • Device Information
  • Cookies and Tracking Data
  • Website Interaction Data (e.g., pages visited, time spent on the site)

How We Use Your Information

We use the collected data to:

  • Provide and improve our services.
  • Process transactions securely.
  • Personalize user experience and customer support.
  • Send updates, promotional content, or important notifications.
  • Analyze website performance and enhance functionality.
  • Prevent fraud and ensure security compliance.

You have the right to opt-out of marketing communications at any time by following the unsubscribe instructions included in our emails.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

  • With Service Providers: Third-party partners who assist us in hosting, analytics, and payment processing.
  • For Legal Compliance: If required by law, regulation, or court order.
  • Business Transfers: In case of a merger, acquisition, or asset sale.

All third-party service providers are contractually obligated to keep your data secure and confidential.

Data Security Measures

We take security seriously and implement industry-standard measures to protect your data, including:

  • SSL encryption for secure data transmission.
  • Firewalls and intrusion detection systems.
  • Restricted access to personal information.
  • Regular security audits and compliance checks.

Despite our best efforts, no system is 100% secure. We encourage users to take precautions when sharing personal information online.

Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal data:

  • Right to access your data.
  • Right to correct inaccurate information.
  • Right to request deletion of your data.
  • Right to withdraw consent for data processing.

To exercise any of these rights, contact us at privacy@magicfactory.tech.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Help us understand website usage patterns.
  • Marketing Cookies: Used for personalized advertising.

You can manage or disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or a notice on our website.

Last Updated: 26/02/2025

Contact Information

For any questions or concerns about this Privacy Policy, contact us at:

  • Email: privacy@magicfactory.tech
  • Address: 44 Stratfield Road, Basingstoke, UK
  • Phone: +44(0)7367464585